This Maintenance Agreement (“Agreement”) is hereby entered into between you, your employees and agents (collectively “Customer”) and applies to the purchase of all Website Maintenance Services (hereinafter collectively referred to as “Maintenance Services”) ordered by Customer.
Website Maintenance Services Terms and Conditions
- Website maintenance services by Shamanic Dream Designs are annual (12 month) agreements.
- Payment Methods
- Website Maintenance fees require a major credit card or PayPal for payment. No other forms of payment will be accepted for website maintenance payments.
- Website maintenance monthly fees will be charged to the clients credit card on file on the 1st day of every month, or one month from when the services started. Website annual maintenance fees will be charged to the clients credit card on file at the beginning of every year, or one year from when the services started.
- Termination of this agreement by the client.
- Clients may terminate this agreement at any time with 30 days written notice, additional fees may apply for early termination.
- A fee of $150 will be charged to the clients account for terminating this agreement between the 1st month and the 6th month of the agreement term.
- A fee of $75 will be charged to the clients account for terminating this agreement between the 6th month and the 12th month of the agreement term.
- After the initial 12 months, the client may terminate this agreement without paying any additional fees with 30 days written notice.
- Shamanic Dream Designs may terminate this agreement at anytime with written notice to the client.
- An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.
- There are absolutely no refunds for any fees related to website maintenance services.
- When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos.
- All maintenance services provided in your package are limited to the hours included in the package you purchase.
- There is no roll-over for any website maintenance plan services.
- “Update turnaround time” is based on standard minor updates. Advanced programming may result in longer turnaround times.
- Urgent and/or Rush updates, modifications, or edits will be completed within 24 hours. A fee of $50 will be charged if updates and/or modifications or edits are required to be completed on Saturday or Sunday.
Services Provided Based on Your Package Type
- Regular CMS, Theme, & Plugins Updates
- Unlimited Website Backups
- Website Edits, Content Uploading( Does not include custom coding, video/slider designs, or custom graphics
- 24/7 support
- E-commerce services
- Google Page Business setup
- Google Analytics
- Page loading speed optimization
- Find & fix broken links
- List business on online directories to boost SEO
- SEO Yoast installed and set up, XML sitemaps
- Keyword research
- Keyword integration and optimization
Fees; Limitations on Refunds and Cancellation Fees – Customer agrees to pay Shamanic Dream Designs any and all fee(s) as billed in accordance with this Agreement. The fee(s) must be received prior to the start of any Maintenance Services. THE CUSTOMER FURTHER AGREES THAT, IN THE EVENT OF ANY TERMINATION OF THIS AGREEMENT BY CUSTOMER, NO REFUNDS SHALL BE GIVEN UNDER ANY CIRCUMSTANCES WHATSOEVER. THE CUSTOMER FURTHER AGREES TO PAY UPON CANCELLATION THE AMOUNT OF ANY CANCELLATION FEES OR OTHER AMOUNTS DUE TO SHAMANIC DREAM DESIGNS AS PROVIDED IN THE AGREEMENT. SHAMANIC DREAM DESIGNS IS HEREBY AUTHORIZED TO CHARGE CUSTOMER’S CREDIT CARD ACCOUNT OR OTHER PAYMENT MECHANISM FOR ANY AMOUNTS OWED FROM TIME TO TIME BY CUSTOMER TO SHAMANIC DREAM DESIGNS.
Customer Responsibilities – For the purposes of providing these services, Customer agrees:
- To provide Shamanic Dream Designs with access to its web sites for creating new pages, and making changes for the purpose of providing Maintenance Services.
- To properly convey to Shamanic Dream Designs the information that needs to be changed or added.